Shipping Policy | Ultra Wetsuit (ultrawetsuit.com)

At Ultra Wetsuit, we are committed to delivering your sustainable, high-performance wetsuits and swimwear in a timely and reliable manner. This Shipping Policy outlines the terms and conditions under which we process and deliver orders placed through ultrawetsuit.com. Please read it carefully before making a purchase.

Order Processing

Once you place an order on ultrawetsuit.com, our team begins preparing it for shipment. All orders are subject to verification and approval before being released to our fulfillment partners. We strive to process orders as quickly as possible. During peak seasons, promotional events, or due to unexpected volume, processing may take slightly longer. You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Destinations

Ultra Wetsuit proudly ships to a wide range of international destinations. We work with trusted carriers to ensure your order reaches you safely, no matter where you are located. Some remote areas may have limited shipping options, and we will notify you if any restrictions apply to your address. Currently, we ship to most countries across North America, Europe, Asia, Australia, and other regions.

Carriers and Delivery Methods

We partner with major shipping carriers to provide reliable service. The carrier assigned to your order will depend on your location, package weight, and the shipping method selected at checkout. Common carriers include national postal services and international couriers. We reserve the right to choose the most appropriate carrier for your order without prior notice, ensuring the best balance of speed and security.

Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier’s tracking portal. You can monitor the progress of your shipment at any time using this information. Please note that tracking updates may take up to 24 hours to appear after you receive the shipping confirmation.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs clearance, import duties, taxes, and fees imposed by the destination country. These charges are solely your responsibility, as Ultra Wetsuit has no control over them. Customs policies vary widely by country, so we encourage you to contact your local customs office for more information before placing an order. Please be aware that delays caused by customs inspections are beyond our control.

Undeliverable Packages

In the event that a package is returned to us as undeliverable due to an incorrect address provided by you, failure to claim the package, or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional charges may apply for reshipping. We strongly recommend double-checking your shipping address at checkout to avoid such situations.

Lost or Damaged Shipments

While we take every precaution to ensure your order arrives in perfect condition, accidents can occur during transit. If your package arrives damaged, please keep all original packaging and contact us immediately with photos of the damage. For lost packages, we will work with the carrier to initiate a trace. Please note that we cannot be held responsible for lost or stolen packages that are confirmed as delivered to the address you provided.

Shipping Restrictions

Some products available on ultrawetsuit.com may be subject to shipping restrictions due to size, weight, or regulatory limitations. We will notify you at checkout if any item in your cart cannot be shipped to your selected destination. Additionally, we do not ship to P.O. boxes or APO/FPO addresses at this time.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of ultrawetsuit.com following such changes constitutes your acceptance of the new terms.

Questions

If you have any questions regarding our shipping practices, please refer to our main customer support resources on ultrawetsuit.com. We are here to help ensure you receive your order in a timely and satisfactory manner.

Thank you for choosing Ultra Wetsuit. We appreciate your business and look forward to equipping you for your next ocean adventure.