Return Policy | Ultra Wetsuit (ultrawetsuit.com)

At Ultra Wetsuit, your satisfaction with our sustainable, high-performance wetsuits and swimwear is our top priority. We understand that sometimes a product may not meet your expectations or fit as intended. This Return Policy explains how you can return eligible items purchased through ultrawetsuit.com. Please read it carefully before initiating a return.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The return request must be initiated within the specified return window from the date of delivery.
  • The item must be unused, unwashed, and in its original condition.
  • All original tags, liners, and packaging must be intact and attached.
  • The item must not be a final sale or excluded product (see exceptions below).

We reserve the right to refuse returns that do not satisfy these conditions. If an item shows signs of wear, use, or damage caused by the customer, it will not be accepted for return.

Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or other reasons. These include:

  • Wetsuits and swimwear that have been worn in water or washed.
  • Items marked as “final sale” or “clearance” at the time of purchase.
  • Gift cards or promotional products.
  • Any product returned with removed tags, stains, odors, or alterations.

If you are unsure whether your item is returnable, please review the product page at ultrawetsuit.com before purchasing.

Return Window

You may request a return within the period specified on your order confirmation or on the website. The return window begins on the date your order is delivered. Any return requests submitted after this period will not be honored unless required by applicable local laws.

How to Initiate a Return

To start a return, please visit ultrawetsuit.com and access our return portal. You will need your order number and the email address used to place the order. Follow the on-screen instructions to select the item(s) you wish to return and indicate the reason for return. Once your request is approved, you will receive a return authorization and detailed instructions on how to send the item back to us.

Return Condition and Inspection

All returned items are subject to a thorough inspection upon arrival. We reserve the right to deny a return if the item does not meet our eligibility criteria. If a return is denied, we will notify you and may offer to send the item back to you at your expense. Please ensure the item is properly packed to prevent damage during return transit, as we cannot accept responsibility for items damaged while being returned.

Store Credit and Exchanges

We offer store credit for eligible returns. The store credit will be issued for the original purchase price of the returned item, excluding any non-refundable charges. Store credit can be used toward future purchases on ultrawetsuit.com and does not expire unless otherwise stated.

If you wish to exchange an item for a different size or color, we recommend that you return the original item for store credit and place a new order separately. This ensures you receive the desired item as quickly as possible, as we cannot hold inventory for exchanges.

Final Sale Items

Items purchased during promotional events, clearance sales, or marked as “final sale” are non-returnable. Please double-check your selection before completing checkout, as we cannot accommodate returns or exchanges for these products.

International Returns

For customers outside the country of origin, return procedures may vary. Please note that international return shipping and any associated customs fees are your responsibility. We recommend using a trackable shipping service for international returns, as we cannot guarantee that we will receive your return otherwise.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect (wrong size, color, or product), please contact us immediately through the support resources available on ultrawetsuit.com. You must notify us within a reasonable time after delivery. We will work with you to resolve the issue, which may include sending a replacement or issuing store credit.

Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting to ultrawetsuit.com. Your continued use of the website after any changes constitutes your acceptance of the new terms.

Questions

If you have questions about this Return Policy or need assistance with a return, please visit the help section on ultrawetsuit.com for guidance.

Thank you for shopping at Ultra Wetsuit. We appreciate your trust and look forward to serving you again.